Shipping information

Where are you located / where do you ship from?

We are located and ship from Los Angeles, California.

Do you ship internationally?

Yes! We ship almost everywhere.

I entered my address is wrong! Can you fix it?

We can adjust your shipping address as long as your package has not been shipped yet. If you would like to adjust your shipping address please contact us with your full name, order number, and the correct shipping address. 

If your order is shipped and you have entered your shipping address incorrectly you can contact USPS to intercept your package. 

If your package is returned back to us charges to reship your order will apply. Failure to pay these charges will result in us not reshipping your package.

How long will it take for my order to ship?

All orders typically go out within 7-10 business days with the exception of orders placed on release dates. 

If you are placing an order on a release date or major holiday orders may take up to 14-21 business days to ship due to high volume around these dates. 

My tracking number says "pre-shipment" what does this mean?
This means we are still busy packing your order! Once your order is dropped off with USPS your tracking number will begin to update within 24-48 hours. Typically we ship things out in batches which can result in a tracking number saying "Pre-shipment" for several days. 

Returns & Exchanges

Can I cancel my order?

All unshipped orders may be canceled within 48 hours. If your order has already been shipped, we are unable to cancel your order.

Do you accept exchanges or returns?

All enamel pins and accessories sales are final. At this time we do not accept any returns or exchanges. Please refer to our size charts for information on how our ita bags especially fit. If you have any other questions regarding our products, please feel free to contact us.

I received a damaged item!

We do our best to screen and quality check all of our products before they are shipped but sadly, we are human. If you have received a damaged item please contact us with your order number and photos as soon as possible. Latest a damaged item can be reported is a month. Please also keep in mind that certain items might not be eligible for replacement like out of stock items. If this occurs, we will try our best to find another solution.

If I'm outside of the USA will I have to pay a customs charge?

It depends on where you are located. By law we are required to value our items correctly and you are responsible to pay any duties collected by your local government.

If you have any other questions, feel free to contact us through direct messaging on Instagram or send us an email (teamtanoalive@gmail.com). If inquiring about an order, please include your full name and order number.